When you arrive at the Airport, you can expect text and call from your driver. The driver will meet you curbside when you exit or at baggage claim (Upon Request-Extra Charge Apply) holding a sign with your name. Additionally, our customer service is also available to assist you in locating your driver. If for any reason you can’t locate your driver, please contact us immediately at +1 (305)-414-1111.

You can expect to meet your driver in the arrivals area after you have cleared immigration and collected your luggage. Your driver well be holding a sign with your name. Additionally, we will provide you with the driver’s contact details so you can get in touch directly if needed. Our customer service is also available to assist you in locating your driver. If for any reason you can’t locate your driver, please contact our 24/7 dispatch at +1 305-414-1111.

We place a high value on providing our clients with a stress-free travel experience. Therefore, once your flight lands, we offer a generous complimentary waiting time of 60 minutes. This waiting time begins from the actual landing time of your flight, allowing you ample time to complete immigration, collect your luggage, and proceed to the designated meeting point. We understand that international travel can involve longer processing times, so we aim to be flexible and accommodating. In case you encounter unexpected delays, it’s advisable to contact our customer service or your driver directly to inform them of the situation and provide an estimated arrival time. Additional waiting time beyond the initial 60 minutes may be subject to additional charges, but we always strive to ensure a smooth and convenient experience for our passengers. However, if you anticipate needing longer, please let us know in advance, and we can make arrangements.

We offer complimentary waiting time to ensure a smooth pickup experience:
Domestic Airport Arrivals: 30 minutes free waiting time
International Airport Arrivals: 60 minutes free waiting time
Pickups from a Physical Address: 15 minutes free waiting time
Cruise Port Pick Ups: 30 minutes free waiting time
After the complimentary waiting period, additional charges will apply. You may request information about potential wait time charges for each vehicle in advance or contact us at the time of the service at +1 (305)-414-1111. After the grace period of waiting, BlackRide is allowed to release the driver if we are not able to reach the customer.

Cancellations & Changes
All bookings are subject to a 24-hour cancellation policy.
Cancellations must be made at least 24 hours prior to the scheduled trip in order to avoid forfeiture.
Cancellations made within 24 hours of the trip are non-refundable. No-shows will also be charged the full amount.

Cancellation Fees:
Cancellations made more than 24 hours before the scheduled trip are eligible for a refund, minus a cancellation fee to cover administrative and processing costs. This fee is different for each vehicle:

Every Sedan and SUV booking has $20 cancellation fee (Non-Refundable).
Every Sprinter Van booking has $30 cancellation fee (Non-Refundable).
Every Limo Sprinter, Executive Sprinter, Party Bus, Mini Bus, and Motor-Coach Bus booking has $70 cancellation fee (Non-Refundable).
By booking with us, you agree to these cancellation fees for early cancellations.

BlackRide understands that cancellations are sometimes necessary and unavoidable.